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    Detalhes do anúncio

Anúncio de emprego: Quality Analyst - Spanish and Italian Market (m/f):Kelly Services

Descrição do emprego:


Kelly Services is a leader in providing workforce solutions and our client is an internationally networked outsourcing services provider.

Currently, for their Lisbon office, we are looking for Quality Analyst fluent in Spanish and Italian to reinforce our client’s team, based in Lisbon, Portugal.
This person will be responsible for ensuring continuous training of employees based on the organizational and individual needs. This position should ensure that quality procedures are documented, audited and maintained for a World leading IT manufacturer.

Responsibilities:
- Support the audits and monitoring performance of CSR's to ensure the compliance with the established quality criteria for the services;
- Identify training needs, recycling and development training plans and improvement areas of the CSR's;
- Prepare qualitative and quantitative reports to monitoring the CSR’s performance;
- Develop manuals, content and training plans, update the real cases list for later use in training;
- Engage and collaborate on performance assessment procedures established by the company in order to promote the employee development skills.
 
Profile required:
- Native or fluency in Spanish and Italian (plus English) (mandatory);
- 1 year of work experience in Contact Centre and professional experience in a similar function (mandatory);
- Training in Coaching or similar;
- Understanding quality and operational KPI’s;
- Knowledge of quality systems and teaching;
- Good knowledge of MS Office applications;
- Strong feedback and evaluation skills; ability to motivate, support and engage;
- Flexible and committed.
 
Schedule: Monday to Friday, 8 hours per day between 7am to 4pm.
 
We Offer:
- Direct employment contract with our client;
- Good salary range;
- Contract signature on the 1st day of Training.
 
If you are looking for an opportunity where you can make a difference, then this is for you!
We look forward to meet you!

 

Título da função: Quality Analyst - Spanish and Italian Market (m/f)
Local trabalho: - Portugal: Lisboa
Tipo de Emprego: Temporário/Contrato
Categoria do emprego: Apoio ao Cliente/Atendimento ao Cliente
Data de Colocação: 10-11-2017
Tipo de Trabalho: Tempo inteiro
Referência da oferta: JO-1711-93304


Informação de contacto:

Competências:

Categoria de emprego: Outras [ Ver todos os empregos de Outras ]
Requisitos linguísticos:
Tipo de emprego: Temporário, Contrato, Full Time
Remuneração: Não especificado
Grau académico: não especificado
Anos de experiência: Não especificado
Localização do emprego: Lisboa Lisboa
Tipo de empresa Empregador
Data de publicação: 2017-11-10 / Viewed 107 times
Informação de contacto
Empresa: Kelly Services


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