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Anúncio de emprego: Team Leader - German (m/f):ElevusDescrição do emprego:Anúncio de emprego: Team Leader - German (m/f)» Elevus» Ref: 7117816 » 28-12-2024 » Lisboa » Call Center / Help Desk Detalhe da Oferta:Elevus is recruiting a Customer Service Team Leader with native/fluent level of German to work in Lisbon. Our client is a leading European Organization in the leisure gift market with a large offer of unique experiences to create long lasting memories. We are looking for a customer & relationship oriented individual with great attitudes and with high energy. You will build, develop & lead a team with a high performing ethos to meet & exceed performance goals. You will coach, engage & develop your direct reports. You will also be expected to work alongside the other Team Leads on group projects and initiatives. Responsibilities: - Oversees daily activities of their team of up to 17 agents; - You should be able to demonstrate the ability to plan and execute in a fast paced environment; - You understand the importance of KPIs & have the ability to analyse, implement & continually improve best practice processes and come with suggestions on improvements; - Build & develop the team towards constant improvements on quality and productivity KPIs; - Provide daily leadership to the team to meet & exceed customer & partner expectations & business targets; - Use your extensive experience & judgment to plan & accomplish goals; - Support the integration of new systems & processes within teams. Required Competencies/skills: - Fluent in German (written/verbal); - Recent experience in similar roles (ideally 2 years minimum); - Have to show analytical ability from previous roles in improving the department KPIs; - Autonomous & Flexible; - Customer, relationship & solution oriented; - Organised and have ability to organise your own work load in balance with the direct team and ongoing project; - Ability to motivate & coach the customer service agents to consistently high performance on quality and quantity; - Ability to work in a fast paced environment. Send me your application to: *** Candidatura Online *** By replying to this job offer and sending your CV to Elevus, you confirm that you have read, understood and accept our privacy policy (politica-privacidade. php). Competências:
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