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Oferta: German speaker ACM - Sales Digital Marketing project (m/f):Teleperformance PortugalDescrição do emprego:Anúncio de emprego: German speaker ACM - Sales Digital Marketing project (m/f)» Teleperformance Portugal» Ref: 6965850 » 2-12-2024 » Lisboa » Call Center / Help Desk Detalhe da Oferta:The Operations Manager (ACM) is a floor manager, taking immediate management decisions on the operational floor to drive the KPIs. You will coordinate a team of Team Leaders, being responsible for their motivation, training and development, helping them coaching their Sales Representatives. You will report to the Account Manager/ CCM and interact with the corporate client to report the team’s results. Responsibility • Manage a team of Team Leaders, work on their development and provide them with training and support; • Analyze and report main results and KPIs to the CCM and to the client; • Identify potential risks and opportunities of improvement; • Ensure the correct implementation of the standard processes and procedures. Your Profile • German native/near native speakers, with fluency in English; • Solid experience managing teams, including Team Leaders; • Strong experience of people management, development and coaching; • Experience in outbound sales projects; • Achievement and customer oriented; • Management and leadership skills; • Problem solver, analytical and dynamic; • Strong team spirit and communication skills; • Affinity with technology. Our Offer • Excellent work opportunity in a dynamic leading multinational company; • Possibility of cooperation with leaders in various industries; • Investment in training and personal development; • Modern, centrally located buildings with canteen facilities and an excellent public transportation connection; • Health Insurance; • Possibility to live in one of our apartments; • Initial flight expenses refund; • Annually complementary return flight to your home country (within Europe); • Free Portuguese language courses, sport activities and organized events. Competências:
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